Handled easily and promptly, very polite customer service.
Quick delivery of suitable replacement carafe. This coffeemaker simply works.
This is my first purchase of a Bonavita appliance or product. Great customer service! The stainless pot developed a very slight leak at the seam and they sent me a replacement. I will be (and have been) recommending this company not just for the customer service but also the quality of the product. Loving my morning coffee.
Thanks for the replacement carafe. Still loving my coffeemaker. One of my favorite presents to give family and friends.
Thank you for the carafe replacement. It is wonderful.